Enter the binding from My profile, please refer to the detailed steps: link
Please contact the FileAegis administrator of your organization immediately to unbind the security key, and bind a new security key to the original account to use it normally.
Password breaches are the leading cause of 87% of system breaches and file breaches. Well-known companies including Google, Amazon, and Facebook have all introduced FIDO passwordless technology, abandoning passwords (what you know), and using hardware security keys (what you have) or biometrics (who you are) for authentication.
FileAegis currently does not support other security key products on the market.
Some website services such as Google currently only support U2F (two-factor authentication) instead of FIDO2 (no password authentication).
Including facebook, azure, google, etc. For details, please refer to the list of FIDO available services.
Please confirm the browser. Currently, Firefox browser on Mac does not support FIDO login. If you use Mac, please use other recommended browsers such as Chrome.
There is a bug in safari 16.1.1 that the passkey cannot be used.
1. Please confirm whether you are using a browser that is available for FileAegis. Confirmation list: link
2. Please confirm whether the operation failed at the user presence stage where users have to tap the security key. For related questions, please refer to: link
3. If the security key has been reset (RESET) after registration, please contact the FileAegis administrator in your organization to assist you in rebinding.
4. If your browser has been set to block cookies, please reset them.
1. Please confirm whether the touch position is correct. The sensing position is the surface of the all-aluminum shell, excluding the LED light at the end. Please note that if you touch the printing or sticker on the aluminum shell, the induction may not be sensitive.
2. Please confirm the power of the device. If the power is too low, it may cause the security key to be insensitive.
3. If the tail light does not give any light, please contact us.
Due to the inherent factors of the FIDO standard, the Bluetooth card does not currently support iOS devices.
The most common problems with the garbled result from the decompressor using a different operating system or language. You can use the language-switching function of the compression software itself, or use the decompression software suitable for your device.
The current version only supports single file upload, if you want to upload multiple files, please compress by yourself.
Currently only PDF and image previews are supported.
Decrypted, but not yet downloaded to the local side.
The upload and download speed will be affected by the network speed and file size. Reference value: (to be added)
Please confirm the browser version and update to the latest version.
Please contact the administrator for assistance
Please contact the administrator for assistance
Please confirm that the file size is greater than 0 byte
The file name (excluding the file extension) cannot be empty, and the total length of the file name and the file extension cannot exceed 255 characters
Please make sure your browser is updated to the latest version.
You may see this error message if your uploaded file is invalid or blocked, or if your network is unstable. Please confirm that the network is normal and the file is valid before uploading again.
There are two forms of ransomware attacks, one is to encrypt your files so that you cannot use them, and the other is to steal your files and threaten to make them public or sell them on the dark web. The former can be solved through the backup policy. As to the latter, as the files uploaded to FileAegis are all encrypted, the risk of data leakage can be greatly mitigated.
AuthTron can only be used for authentication. There is no storage capacity, so it won’t be infected.
The files you upload will be encrypted and stored on the servers of Azure East Japan.
Only the file owner and designated recipients can have access. Even enterprise managers, service maintenance personnel, or developer WiSECURE have no access rights.
When the sharing is successful, a system notification will pop up. To check whether to preview or download, please check the access status in the file details. For detailed steps, please refer to: link
The administrator can choose whether to delete it at one time or keep it for everyone to access. (I personally think this is more reasonable, the policy is to be confirmed)
They can neither access nor see the files.
After rebinding the security key, existing files can be accessed without being affected.
Recycling will not leave a file version record, and the version record still exists after the file is deleted.
Recycling will not leave a file version record, and the version record still exists after the file is deleted.
It will still exist and all files can be found in root.
Upload files directly in this directory, and the files will appear in this directory and root, which can avoid the trouble of manually classifying files after root uploads. For details, please refer to: link
It is recommended to create a virtual directory in advance and upload files directly in the directory, which can save the trouble of manual classification later. The tag function is easy to search: In addition, managers can set global tags in advance for company departments, quarters or product items. Individuals can set personal tags with more detailed categories such as project names.
No, only the added recipients will be notified.
Please go to My profile and untick Receive Notification. For detailed steps, please refer to: link