Promoted FAQ
1. Please confirm whether you are using a browser that is available for FileAegis. Confirmation list: link
2. Please confirm whether the operation failed at the user presence stage where users have to tap the security key. For related questions, please refer to: link
3. If the security key has been reset (RESET) after registration, please contact the FileAegis administrator in your organization to assist you in rebinding.
4. If your browser has been set to block cookies, please reset them.
When the sharing is successful, a system notification will pop up. To check whether to preview or download, please check the access status in the file details. For detailed steps, please refer to: link
Please confirm the browser. Currently, Firefox browser on Mac does not support FIDO login. If you use Mac, please use other recommended browsers such as Chrome.
1. Please confirm whether the touch position is correct. The sensing position is the surface of the all-aluminum shell, excluding the LED light at the end. Please note that if you touch the printing or sticker on the aluminum shell, the induction may not be sensitive.
2. Please confirm the power of the device. If the power is too low, it may cause the security key to be insensitive.
3. If the tail light does not give any light, please contact us.
You may see this error message if your uploaded file is invalid or blocked, or if your network is unstable. Please confirm that the network is normal and the file is valid before uploading again.
Currently only PDF and image previews are supported.
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